Best For Businesses and organizations in e-commerce that want to keep their customer-care service efficient and enterprising.
LiveAgent helpdesk is an intuitive, multi-channel customer support system with a stream of messages, phone calls, emails, chats, and messages from other channels to help you view and respond to tickets and correspondence from your customers and agents.
Automated Ticket Distribution- LiveAgent help desk automatically creates optimal workloads for all agents. This helps you define the number of tickets, phone calls, and chats your agents can handle. In essence, some of your agents will manage more workload, while others will have fewer responsibilities. But still, the automated distribution system will make sure that the agents always have their optimal workload.
CRM (Ticket and Customer Insights)- Keeping important information about your customers may help you increase your sales rapidly. With LiveAgent, you see who you’re communicating with merely by providing the information you want about the customer. You only need to add fields for each contact, and their data will be stored for future references.
Predefined Answers- One efficient and straightforward way to rationalize your workflow is by using predefined answers for support queries that can quickly be answered with a general response. LiveAgent helps you save time and avoid the struggle that comes with formulating separate replies to customers with the same issue. It’s worth noting that predefined answers can also contain attachments.
Universal Inbox- The Universal Inbox by LiveAgent is like an improved version of your regular inbox. It makes sure that you never have to worry about missing out on calls, emails, chats, forum posts, social media tickets and posts, and suggestions from your contacts or agents. What’s more, is that all these are accessible and manageable from your LiveAgent dashboard.
Live Chat- LiveAgent can help you engage productively with your customers and increase your sales. You only need to add the LiveAgent chat button. This live chat software allows you to see what your customers are typing before they send the message. Plus, it will enable you to see where the customers are from and transfer chats to other live agents and send and receive attachments.
Soft Phones- LiveAgent rules out the need to buy phones for your agents. This is because the helpdesk software uses the Twilio voice call integration (VoIP) to enable you and your agents to make and receive calls directly via a computer.
A Wide Array of Integrations- Make the most of your helpdesk software and extend customer satisfaction with an endless list of plugins, apps, and integrations. LiveAgent supports integrations with Klaus, Zapier, GoDaddy, Shopify, Wix, WordPress, Aweber, and Salesflare.
Ban IP- To counter internet fraudsters and other people whose intention might be to dent your business reputation, LiveAgent has the tools to help you block unwanted visitors from accessing your site. Simply ban their IP addresses, and they will not be able to send you messages, chat with you at Live Chat, fill your contact form, leave suggestions, or even give you a call.
SPAM Filters- One the most annoying things in the online work environment is SPAM. SPAM messages ruin your workflow and eat into your time, especially if you decide to delete each message. The LiveAgent helpdesk uses the SpamAssassin to prevent these unsolicited emails don’t get into your inbox.
Email Templates- Configure the email templates you send to your customers and agents using LiveAgent. It helps you launch both plain text emails and HTML text emails before sending them to your target. The WYSIWYG Editor makes editing and styling the content of your email templates a breeze.
Starting Price: $15 per agent per month
We write blog updates concerning SAAS softwares, how to compose guides, and other news related to the SAAS field.